By Larry Kulchawik, author, Larry Kulchawik Consulting
The biggest mistake that U.S. companies make when taking their U.S. trade show experiences abroad is assuming that their formula for success in the U.S. will work the same internationally. Marketing tactics and exhibit designs that are effective in one country don’t always work in another.
Exhibiting abroad requires a recalculation of thinking and exhibit strategy for both exhibit design and engagement styles. Here are some tips for American exhibitors when taking their brand and message abroad.
- Don’t go it alone. Find an experienced partner from the region, or one who is familiar with the venue, culture and the event. Work with them to create an exhibit layout that meets the regulations and expectations for the event. Note that exhibit floor spaces abroad are not necessarily available in tidy 10-foot-by-10-foot increments like in the U.S. Don’t be surprised by odd shapes and metric measurements. (Communicate inches/centimeters with your partner—it will save time and confusion.) Your partner will also be helpful in understanding how the destination and venue approaches freight and material handling, labor, other show services and the required pre-payment and taxes. Show service contractors, as we know them in the U.S., are not the same abroad.
- Carefully consider if your exhibit design works for the international show. Do you plan on a raised floor or carpet? A raised floor in Europe is not only used to hide electric cords and create a level floor. It is often viewed by the exhibitor as a stage that invites guests to their “kingdom.” Other design questions that should be asked: Are hanging ID signs permitted? Is the lighting above or within the booth? What are the electrical requirements? Bar area and kitchen? Catering or not? Private seating areas or open? Live presentation or one-on-one discussions?
- Tailor your product offering to the needs of the region in which you’re exhibiting. Does your product or service have the same demand or attraction for this region of the world as it does in the U.S.? What unique value proposition does it offer? Promoting American designer shoes in Italy may be a hard sell.
- Be sensitive to cultural differences. As an exhibitor working the stand, learn about local topics to discuss (sports, art, attractions, history), as well as topics to avoid (religion and politics). Your product, services and exhibit design may be great, but how you engage with an international audience can make or break your chances to attract new buyers. The Culture Map by Erin Meyer is a good primer for learning what is different about communication and protocol in the countries in which you’re exhibiting. As Meyer says in the book, “Just as fish don’t know they’re in water, people often find it difficult to see and recognize their own culture until they start comparing it with others.”
- Consider hiring a receptionist for the booth from the country in which you are exhibiting. Many European and Asian trade shows have attending visitors from neighboring countries, so a receptionist who speaks several languages is extremely useful. They are also skilled at the art of engaging with your visitors to make a good first impression, from the visitors’ point of view. A pre-show briefing of your company’s value offering is usually all that is required of a reception temp since your team will be nearby to provide technical knowledge.
- Translations are a sign of respect. Take the time to print your business cards in two languages. Although many attendees will speak English, a dual-language card demonstrates your sensitivity and your seriousness about marketing in their country. Along the same lines, you may want to translate the graphics on your exhibit stand as well. This does not apply to your logo or tag line, but to the messaging about your product or service benefits. Translations should be proofread by a bilingual expert who is familiar with your industry.
- Not all international shows require a badge for entry, especially at auto, boat or consumer shows open to the public. Without badges, it’s more difficult to identify potential buyers. A quick evaluation will be necessary. If show badges are not provided for visitors and exhibitors, make your own for your booth staff. At least attendees will know who you are.
- Be aware how to dress for the show. The casual golf shirts with logos worn by exhibitors at many shows in the U.S. might not be appropriate for a show in Europe or Asia, where a more formal attire is worn. Ask the show organizer or your exhibit partner for advice here. Your first impression can be a lasting impression.